We read every message. Real humans, no bots.
For most issues, email [email protected]. We usually reply within one business day.
Before emailing, check the FAQ — it covers the most-asked questions: tickets, refunds, matching, Plus features.
If someone is harassing you, catfishing, or scamming, use the Report button on their profile or message. For urgent safety issues, also email us directly with subject line “URGENT SAFETY” and we'll prioritize it.
If you're in immediate danger, call 911 first.
Event tickets are sold by the organizer, not by SinglesEvents. Refund requests should go to the organizer first. If the organizer is unresponsive or the event was cancelled with no refund, email us and we'll help.
Subscriptions (Plus, Pro, Organizer Plus) can be cancelled from your Stripe customer portal. Cancellations take effect at the end of the current billing period; we do not offer prorated refunds.
Forgot password: use the link on the login page.
Can't verify your email: the link expires after 24 hours. Just register again with the same email — we'll send a fresh link.
Want to delete your account: use Account settings. The account is disabled immediately and certain records remain temporarily for safety purposes. See our Privacy Policy.
Dashboard questions, Stripe Connect issues, email caps, tier upgrades — email us. If you're new, start with the Organizer Page for an overview.
Partnership, media, or investor inquiries: [email protected] with “Business” or “Press” in the subject line.